Shipping
Fair and simple shipping costs
We ship your order Monday to Friday, often on the same day, as a parcel with a tracking number from Germany via DHL. You will receive the tracking number automatically by email immediately after dispatch.
Cost overview
Germany: EUR 3.90 incl. VAT (incl. islands, excluding Helgoland and Büsingen) / free shipping from EUR 50.00
Europe: EUR 6.90 incl. VAT / free shipping from EUR 170.00
International: EUR 8.32 excl. VAT
Notes & exceptions
- Personal collection is not possible.
- In Germany we also deliver to DHL Packstationen (Postnummer required)
- For deliveries to Australia, New Zealand, USA, Canada or France, please order from our official distribution partner:
eBikes Parts and Accessories - For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, for example costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.
Delivery times
Germany: 1-3 working days
Belgium, Denmark, Netherlands, Austria: 2-4 working days
Sweden, Spain: 3-5 working days
Switzerland, Great Britain: 3-7 working days
Finland: 4-7 working days
Norway: 7-9 working days
Europe: 2-14 working days
Iceland: 2-4 weeks
Réunion: 4-7 weeks
Payment
Payment methods
We use the payment service provider Mollie for payment in our store, with which the following payment methods* are available to you:
- Apple Pay Apple device and customer account required.
- Prepayment (SEPA bank transfer) You will receive the necessary details in the confirmation email after placing your order. Please note that a bank transfer within the EU can take up to 3 working days. Transfers from outside the EU can take considerably longer.
- PayPal You will be redirected to PayPal for payment.
- Klarna Pay Later (invoice) Conveniently buy on account and pay later. Klarna Pay Later is available in Austria, Belgium, Denmark, Finland, Germany, the Netherlands, Norway and Sweden for orders over EUR 150.
- Credit card Pay quickly and easily by credit card.
- Bancontact The most common payment method in Belgium.
- eps The most frequently used payment method in Austria.
- iDEAL The most commonly used payment method in the Netherlands.
All payment methods are of course free of charge on our part.
* Not all payment methods are available in all countries.
Minimum order value
There is no minimum order value, no matter which payment method, no matter where. We call that customer-friendly.
